City of Rusk

Cherokee County, Texas

Utility Billing Department

Rusk utility customers are responsible for paying their city water bills by the due date listed on their bill each month. No customers will be telephoned for any reason concerning payment of a bill.

Water, sewer and trash pick-up services will be discontinued on any account not paid before 4 p.m. on the 24th of each month. Any bill dropped into the night deposit box, located to the right of the front door of City Hall, before 8 a.m. of the 25th of each month will be considered paid on time.

The city allows three (3) extensions for city utility bills a year per account, for emergency situations only. Customers may obtain extensions by signing an extension form, available at City Hall. Extension fee is $5 for each time approved and paid up front.

Any customer that does not pay a city utility bill by the due date, and has not obtained an extension will be disconnected. Once a disconnect list is compiled and turned over to the Public Works employee in charge of disconnects, the account will be considered disconnected whether or not service was actually cut off. Customers will be charged a $30 administration fee to get their service turned back on upon payment of the past due bill.

Trash Pick-up Schedule

The city of Rusk’s trash pick-up service is provided by Allied Waste in Kilgore. Pick-up days are every Monday and Thursday for Rusk residential customers. Please have trash out by 7 a.m., to ensure it is picked up. Call City Hall, 903-683-2213, to report missed pick-ups. Residential customers have a 9 bag limit per pick-up.

205 S. Main St., Rusk—903-683-2213

Billing Information

For New Service

 

The city of Rusk charges a $75 deposit and a $25 connect fee on all new service accounts. New accounts set up before 3:30 p.m. can expect service to begin the same day.

Moving?

City utility accounts can be transferred to new locations within the city’s service area. Transfer service requests carry a $20 fee.

Call the Utility Billing Department at City Hall, 903-683-2213, with questions concerning new residential and commercial water customer service accounts.

Rusk City Council meets at 5 p.m. every second Thursday of the month in the council chambers at City Hall, 205 S. Main St., Rusk. Meeting notices and agendas are posted 72 hours in advance of each meeting to the left of the front door of City Hall. All Rusk residents are welcome to attend council meetings. Disabled individuals or other individuals needing special assistance or accommodations to attend or participate in the meetings are requested to call City Secretary Fran Wendeborn at 903-683-2213, at least 24 hours in advance if possible.

Public notices

The city of Rusk has formed a FHAST Work Group as part of its work on securing round 2 Hurricane Ike grant money. Members of the group are Rusk Community Development Specialist Cristin Ross; Rusk Street Superintendent Neill Holcomb; local business leaders Maxine Session and Caroline Vazquez; and Keep Rusk Beautiful member Connie Parsons. — posted 9-15-2011, 8:18 a.m.