Water and Utilities

Rusk Utility customers are responsible for paying their water bills by the due date listed on their bill each month. No customers will be telephoned for any reason concerning payment of a bill.

Water, sewer and trash pick-up services will be discontinued on any account not paid before 4 p.m. on the 24th of each month. Any bill dropped into the night deposit box, located to the right of the front door of City Hall, before 7 a.m. of the 25th of each month will be considered paid on time.

The city allows three (3) extensions for city utility bills a year per account, for emergency situations only. Customers may obtain extensions by signing an extension form, available at City Hall. Extension fee is $5 for each time approved and paid up front.

Any customer that does not pay a city utility bill by the due date, and has not obtained an extension will be disconnected. Once a disconnect list is compiled and turned over to the Public Works employee in charge of disconnects, the account will be considered disconnected whether or not service was actually cut off. Customers will be charged a $30 administration fee to get their service turned back on upon payment of the past due bill.

Trash Pick-up Schedule

• Residential Trash Service
  (Effective Monday, January 8, 2024)
  
  – Trash will be collected only one (1) time per week Monday OR Thursday see map for details or call Republic Services 903.586.1449 Trash must be inside Republic cart to be collected.
  
  – All trash must be bagged and placed inside the cart. Bagging trash  helps keep the city clean and litter free by preventing blowing trash before and during service. Carts must be placed at the curb no later  than 7 a.m. on your service day.
  
  – Additional trash carts will be available for order for an additional cost per month. Call Republic Services 903-986-5324
  
  – Carts must be at least 3 feet away (for safety) from any other objects including mailboxes, parked cars, meters, fire hydrants and utility poles. Personal containers cannot be used and Republic  Services® will not be responsible for damage to personal containers.
  
  – Broken and/or damaged carts will be replaced or repaired by Republic Services.
  
  – Stolen carts will be replaced after the resident files a police report.
  
  – Carts are numbered and are the property of Republic Services and must remain at the designated address.
  
  – Assistance for the disabled: Assistance will be provided to those households that have no able-bodied person to transport the cart to the curb and back. Please call Republic Services at 903.986.5324 or 903.683.2213 to set up this service.
  
  – Leaves should be dry and securely bagged (20 bag limit per pickup day). Bundles should be securely tied and should weigh no more than 35 lbs.
  
  

108 E. 5th St., Rusk, 75785 — 903-683-2213